BtSh — Terms of Service

1. Scope & Acceptance

These Terms apply to every user of BtSh, including visitors, registered users, and any person or entity acting in any of the following roles: Shipper, Dispatcher, Carrier, Driver, Partner Manager, or any other role introduced on the Platform from time to time.

By accessing the Platform, creating an account, submitting an application, using any dashboard, or accepting any role-specific token or credential issued by BtSh, you confirm that:

You have read, understood, and agree to be legally bound by these Terms in full.
You have the legal capacity to enter into a binding agreement under Nigerian law.
Where you act on behalf of a business entity, you have authority to bind that entity.

BtSh provides workflow support including: account management, load posting, assignment coordination, escrow facilitation, record keeping, payment tracking, trip logging, and commission management. The Platform is designed around minimal automation and human-led operations.

Where additional policies apply — including the Privacy Notice, Cookie Notice, and Community Guidelines — they are incorporated by reference into these Terms and form part of your binding agreement with BtSh.

2. Roles & Responsibilities

Shipper — Posts load details and is responsible for the legality, accuracy, packaging, documentation, and insurability of goods. The Shipper is the cargo owner or their authorised representative.
Dispatcher — Coordinates load sourcing, price negotiation, and carrier assignment. Acts as a professional intermediary. Earns structured commissions tracked by the Platform.
Carrier — Provides trucks, drivers, and operational capacity. Bears full operational responsibility for execution, driver management, vehicle compliance, cargo handling, and transit safety. Must maintain adequate cargo and third-party liability insurance at all times.
Driver — Executes pickup, transit, and delivery under the Carrier's authority. Must follow lawful instructions, safety protocols, and Platform trip-reporting requirements.
Partner Manager (PM) — An independent referral partner who recruits Shippers and Carriers onto the Platform. Earns commissions on onboarding and load activity linked to their referrals. A PM is not a BtSh employee, agent, or representative.
Admin — Manages platform operations, verification, enforcement, and dispute resolution.

BtSh does not supervise physical loading, unloading, cargo handling, or in-transit events. All parties must independently confirm identity, cargo condition, and documentation at both pickup and delivery. BtSh's records and logs are operational tools — they do not constitute independent verification of physical events.

3. Platform Fees, Commissions & Statutory Deductions

3.1 Dispatcher ↔ Carrier Commission Agreement

By accepting or executing any load coordinated via BtSh, the Carrier acknowledges and agrees that the Dispatcher is entitled to a commission equal to eight percent (8%) of the agreed base freight amount payable to the Carrier for that load, unless otherwise explicitly agreed in writing within the Platform.

The Carrier authorises BtSh to record, track, and where applicable deduct or reflect such commission from settlements processed through the Platform.

3.2 Carrier ↔ Platform Fee Agreement

The Carrier agrees to pay BtSh a two percent (2%) platform usage fee calculated on the total freight payable to the Carrier for each load executed via the Platform. This fee supports system infrastructure, compliance monitoring, escrow management, audit logging, and operational oversight.

3.3 Shipper ↔ Platform Fee Agreement

The Shipper agrees to pay BtSh a thirteen and a half percent (13.5%) platform fee calculated on the base freight amount for each load posted and executed via the Platform.

3.4 VAT Agreement (Shipper)

The Shipper acknowledges that Value Added Tax (VAT) at the prevailing statutory rate (currently 7.5% in Nigeria) shall apply to the Platform Fee only. The Shipper authorises BtSh to collect and remit VAT to the appropriate government authority as required by law.

3.5 Dispatcher Withholding Tax (WHT)

Dispatchers acknowledge that a five percent (5%) Withholding Tax (WHT) may be deducted from their commission earnings in accordance with Nigerian tax law and remitted to the appropriate government authority.

3.6 Dispatcher Platform Service Charge

Dispatchers further agree to a five percent (5%) platform service charge on earned commission to support operational infrastructure, compliance systems, and enforcement mechanisms.

3.7 Partner Manager Commission Structure

Partner Managers earn commissions on the following basis, as determined and amended by BtSh from time to time and communicated through official PM channels:

Truck Onboarding Fee: A fixed fee per verified Carrier (truck owner) successfully onboarded and KYC-approved on the Platform through the PM's referral token, at the rate published in the PM programme materials.
Load Commission: Ten percent (10%) of the BtSh Platform Fee collected on each load completed by a Shipper referred by the PM through their unique referral token. This commission is recurring — it applies to every completed load by referred Shippers, not only the first.

PM commissions are tracked automatically by the Platform through the PM's unique token. Commissions are not payable on referrals where the PM token was not correctly applied at registration. BtSh reserves the right to withhold or reverse commission where referral integrity cannot be verified.

3.8 Withdrawal Charges

All users agree that withdrawals from the Platform wallet may attract bank charges, processing fees, payment gateway fees, or other third-party costs, which shall be borne by the withdrawing user.

3.9 Dispatcher Compulsory Personal Point Value Obligation

Dispatchers acknowledge that they may be required to acquire a minimum of 500 Personal Point Value (500PV), or a minimum of 100PV, monthly from earnings for personal health investment (PHI) and personal Neolife business growth, and that a minimum of fifty percent (50%) or less of all earnings may be reinvested into the Neolife business as directed.

4. Shipper Agreement

By using the Platform as a Shipper, you agree to the following:

You will provide accurate, complete, and truthful load information including cargo type, weight, dimensions, pickup and delivery addresses, contact persons, time windows, and any special handling requirements.
You warrant that you have the legal right to ship the goods described and that such goods are lawful under all applicable laws and regulations.
You will ensure proper packaging, labelling, and documentation required by law and by the nature of the cargo prior to the truck's arrival at the pickup location.
You will cooperate with verification, safety checks, and incident reporting as required by BtSh or applicable law.
You acknowledge and accept the thirteen and a half percent (13.5%) Platform Fee obligation.
You acknowledge that VAT (7.5% of Platform Fee) is payable and will be remitted by BtSh.
You understand that refunds are subject to deductions as stated in Section 11.
You agree that repeated escrow failures or payment defaults may result in suspension.

4.1 Shipper Indemnity — Carrier Verification and Pickup Acknowledgement

The Shipper acknowledges and agrees that prior to the commencement of any load journey, the Platform provides the Shipper with access to the assigned Carrier's identity, vehicle details, and driver information. By funding escrow and allowing the journey to commence, the Shipper confirms that they have reviewed the assigned Carrier's information and accept the Carrier for the execution of the load.

Accordingly, the Shipper agrees to fully indemnify, defend, and hold harmless BtSh, its officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or relating to:

Loss of, damage to, or theft of cargo during transit, where the Shipper had access to and accepted the Carrier's details prior to pickup;
Any failure by the Carrier to deliver goods in the condition received at pickup;
Any dispute between the Shipper and Carrier arising from the physical execution of the journey after pickup has been confirmed;
Any inaccuracy, omission, or misrepresentation in the load details provided by the Shipper;
Any cargo that is unlawful, improperly packaged, or otherwise unsuitable for road transport as presented;
Any claim by a third party arising from the nature, content, or condition of the Shipper's goods.

BtSh is a technology platform. It does not inspect cargo, supervise loading or unloading, or guarantee the performance of any Carrier. The Shipper's decision to allow the journey to commence — evidenced by escrow funding and the Platform's pickup confirmation record — constitutes the Shipper's unconditional acceptance of responsibility for any loss or outcome arising from the physical transit of their goods.

This indemnity survives termination of the Shipper's account and continues in full force for any load that commenced prior to such termination.

4.2 Shipper Cargo Insurance Recommendation

BtSh strongly recommends that Shippers obtain independent cargo insurance appropriate to the nature, value, and destination of their goods prior to posting any load. BtSh does not provide cargo insurance and is not liable for any uninsured loss.

5. Dispatcher Agreement

By using the Platform as a Dispatcher, you agree to the following:

You will communicate truthfully and professionally and will not misrepresent load details, cargo values, party identities, or pricing to any party on the Platform.
You will not demand unlawful fees, hide terms, or manipulate pricing through deception or coercion.
You will act as a coordinator and intermediary only. You will not act as a Carrier unless you are explicitly registered and verified as such on the Platform.
You acknowledge that commissions are earned upon successful coordination, negotiation, and match confirmation, as defined by completed Platform records.
You acknowledge the five percent (5%) Withholding Tax deduction obligation.
You acknowledge the five percent (5%) Platform service charge on earned commission.
You will not assign loads to unverified Carriers or facilitate the use of undocumented vehicles on the Platform.
You will exercise reasonable due diligence in verifying Carrier capacity, vehicle readiness, and route suitability before confirming any assignment.

6. Carrier Agreement & Insurance Obligations

By using the Platform as a Carrier, you agree to the following:

You will provide only roadworthy, mechanically sound vehicles with valid Nigerian road transport documentation, including vehicle licences, roadworthiness certificates, and all applicable permits.
You will only deploy qualified, licensed, and sober drivers with valid Nigerian driver's licences appropriate for the vehicle class operated.
You accept full and sole responsibility for all aspects of operational execution, including driver conduct, vehicle safety, trip integrity, cargo handling from pickup to delivery, and compliance with all applicable road transport laws and regulations in Nigeria.
You agree to pay BtSh the stated two percent (2%) platform usage fee for each load executed via the Platform.
You agree to pay the Dispatcher's eight percent (8%) commission as recorded and tracked by the Platform.
You will not bypass BtSh records, circumvent platform fees, or engage directly with Shippers sourced via the Platform in a manner that undermines platform integrity or agreed fee structures.
You acknowledge and accept the eight percent (8%) Dispatcher commission obligation.
You acknowledge and accept the two percent (2%) Platform fee obligation.

6.1 Mandatory Cargo Insurance Obligation

Every Carrier operating on the BtSh Platform is required, as a condition of continued platform access, to maintain valid and adequate cargo insurance at all times. This insurance must cover:

Loss of or damage to goods in transit, including theft, accident, fire, and natural events, from the point of loading at the pickup location to the point of delivery at the drop-off location;
Third-party liability arising from the operation of the vehicle on public roads;
Any liability arising from the Carrier's handling, storage, or delivery of cargo.

The Carrier agrees to provide BtSh with evidence of valid cargo and third-party liability insurance upon request and as part of any KYC or compliance review. Failure to maintain adequate insurance is grounds for immediate suspension from the Platform.

6.2 Carrier Full Liability for Cargo in Transit

From the moment the Driver confirms pickup on the Platform until delivery is confirmed at the drop-off location, the Carrier assumes full, exclusive, and unconditional liability for:

The safety, security, and integrity of all cargo in their custody;
Any loss, damage, theft, spoilage, or destruction of goods during transit, howsoever caused;
Any injury, death, or property damage caused to third parties by the operation of the Carrier's vehicle during the execution of any BtSh load;
Any delay, consequential loss, or commercial damage suffered by the Shipper arising from the Carrier's failure to deliver on time or in the agreed condition;
Any fines, penalties, or legal costs arising from the Carrier's non-compliance with road transport, customs, or safety regulations during the journey.

6.3 BtSh Exclusion of Liability — Carrier Operations

BtSh expressly excludes all liability for any loss, damage, injury, or claim arising from the physical execution of any load by a Carrier on the Platform. Specifically:

BtSh is not liable for cargo loss, damage, or theft during transit, regardless of whether the journey was initiated through the Platform;
BtSh is not liable for accidents, road incidents, or third-party injuries caused by Carrier vehicles;
BtSh is not liable for the Carrier's failure to comply with applicable laws, regulations, or safety standards;
BtSh's role is limited to facilitating coordination, recording milestones, and processing escrow releases. BtSh does not inspect vehicles, supervise drivers, or control any physical aspect of cargo transport.

The Carrier agrees to fully indemnify, defend, and hold harmless BtSh, its officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, penalties, and legal fees arising from the Carrier's operations, vehicle use, driver conduct, or cargo handling, whether or not such claims are brought by a Shipper, Dispatcher, Driver, third party, or government authority.

This indemnity is unconditional and survives the termination of the Carrier's account for any load that was in progress at the time of termination.

6.4 Carrier Commitment to Pickup Condition

The Carrier agrees that at the point of pickup, the Driver shall inspect the cargo, confirm the quantity, condition, and any seals or packaging presented by the Shipper, and confirm that the load details match the Platform record. Any discrepancy must be reported to BtSh Admin before the journey commences.

Failure to report discrepancies before commencing transit will be treated as unconditional acceptance of the cargo as described in the Platform load record.

7. Driver Agreement

By accessing any load on the Platform — whether through the BtSh app or via btsh.africa/driver using a Driver Session Token — you agree to the following:

You will comply with all lawful instructions from the Carrier, safety procedures, and all verification steps at pickup and delivery as required by the Platform.
You will not tamper with cargo, packaging, seals, documents, or any proof of delivery record, whether physical or digital.
You will keep all trip status updates on the Platform truthful, accurate, and timely. False milestone confirmations (including falsely confirming pickup or delivery) are a serious breach of these Terms and may constitute fraud.
You will not operate a vehicle in an intoxicated, fatigued, or otherwise impaired condition.
You acknowledge that your activity on the Platform is logged and auditable, and that false records may be used as evidence in dispute resolution or legal proceedings.
You operate under the authority and responsibility of the Carrier who issued your Session Token. BtSh is not your employer and does not direct your operations.

8. Partner Manager Agreement

The BtSh Partner Manager (PM) Programme allows approved individuals to earn commissions by recruiting Shippers and Carriers onto the Platform. By applying for, accepting, or using a PM token, you agree to the following:

8.1 Independent Status

A Partner Manager is an independent referral partner, not an employee, agent, sub-contractor, or legal representative of BtSh. Nothing in these Terms or in any PM programme communication creates or implies an employment relationship, agency, or partnership between BtSh and the PM.

The PM has no authority to make commitments, sign contracts, collect money, or act on behalf of BtSh in any capacity. Any representation to the contrary is a breach of these Terms.

8.2 PM Token Obligations

Your PM Token is your unique platform identifier. It is personal, non-transferable, and must not be shared with or used by any other person.
Every Carrier and Shipper you refer must use your PM Token at the point of registration. Referrals made without a correctly applied PM Token at registration are not tracked and are not eligible for commission.
You are responsible for ensuring that referred parties use your token correctly. BtSh will not retrospectively apply tokens after registration is complete.
You will access your PM dashboard exclusively via btsh.africa/pm-token or the official BtSh app, using your issued token. You will not attempt to access any other user's dashboard or data.

8.3 PM Commission Terms

Truck Onboarding Commission: Payable at the rate published in official PM programme materials per verified Carrier (truck owner) successfully onboarded through your token. Commission is payable only after the Carrier has completed full KYC verification and been approved by BtSh Admin.
Load Commission: Ten percent (10%) of the BtSh Platform Fee on each load completed by a Shipper referred through your token. This is a recurring commission — it applies to every completed load by your referred Shippers, not only the first.
Commissions are credited to your PM wallet and are withdrawable upon request, subject to any applicable processing time and bank charges as stated in Section 3.8.
BtSh reserves the right to withhold or reverse commission where referral integrity cannot be verified, where the PM has violated these Terms, or where the underlying load or registration has been reversed, cancelled, or flagged for fraud.

8.4 PM Code of Conduct

You will represent BtSh's platform features, earnings potential, and programme terms accurately and honestly at all times.
You will not make earnings guarantees to any prospective Shipper, Carrier, or PM recruit that exceed what is published in official BtSh materials.
You will not collect money, fees, or any form of payment from Shippers, Carriers, or any other party on behalf of BtSh or in connection with BtSh platform access.
You will not claim to be a BtSh employee, representative, or agent in any communication, marketing material, or social media post.
You will not use BtSh's name, logo, or brand in any material without prior written approval from BtSh.
You will not recruit Shippers or Carriers using misleading, false, or exaggerated claims about BtSh services or earning potential.
You will not share your PM token with any other person or allow another person to earn commissions using your token.

8.5 PM Performance Obligations

BtSh may publish minimum performance targets for PMs from time to time, communicated through official PM programme channels. Failure to meet published performance targets may result in a review of PM status, reduction in commission rates, or termination of PM programme participation at BtSh's discretion.

8.6 PM Taxes and Deductions

PM commissions are gross earnings. The PM is solely responsible for declaring and paying all applicable taxes on commission income earned through the Programme, in accordance with Nigerian tax law. BtSh may apply applicable withholding tax deductions as required by law and will notify PMs of any such deductions.

8.7 PM Programme Amendments

BtSh reserves the right to amend the PM commission structure, token rules, performance targets, and programme terms at any time with reasonable notice communicated through official PM channels. Continued participation in the PM Programme after such notice constitutes acceptance of the amended terms.

8.8 PM Indemnity

The PM agrees to fully indemnify, defend, and hold harmless BtSh, its officers, employees, agents, and affiliates from and against any claim, loss, damage, liability, cost, or expense arising from:

Any misrepresentation made by the PM to a prospective Shipper, Carrier, or any other party in connection with BtSh;
Any unauthorised collection of money or fees by the PM;
Any false claim of authority made by the PM on behalf of BtSh;
Any breach of the PM Code of Conduct set out in Section 8.4;
Any tax liability arising from the PM's commission income that BtSh is required to satisfy on the PM's behalf.

8.9 PM Programme Termination

BtSh may terminate a PM's participation in the Programme at any time for breach of these Terms, failure to meet performance standards, fraud, misrepresentation, or any conduct that BtSh determines to be harmful to the Platform, its users, or its reputation.

Upon termination, any unpaid commission on loads already completed before the termination date will be calculated and paid in the ordinary course. Commission on loads that had not yet completed at the time of termination will not be payable where the termination resulted from breach or fraud.

9. Acceptable Use

You must not use the Platform for any of the following purposes:

Fraud, impersonation, identity theft, cargo theft, or the transport of illegal goods.
Circumventing or bypassing any platform fee, commission, escrow, or record-keeping mechanism.
Attempting to access accounts, data, or systems you do not own or control.
Uploading malicious code, initiating denial-of-service attacks, or abusing platform endpoints.
Harassing, threatening, or intimidating other platform users, BtSh staff, or third parties.
Using false or misrepresented information during registration, KYC, or any platform interaction.
Operating vehicles, handling cargo, or conducting platform activity under the influence of alcohol, drugs, or any substance impairing judgement or capacity.
Sharing platform credentials, tokens, or access with unauthorised persons.

9.1 Impersonation — Strict Prohibition

Impersonation of any person or entity on the BtSh Platform is strictly prohibited and constitutes a serious breach of these Terms. The following acts are expressly forbidden:

Impersonating another registered user — whether a Shipper, Dispatcher, Carrier, Driver, or Partner Manager — in any communication, transaction, or platform interaction;
Impersonating a BtSh employee, Admin, officer, or representative in any form, including through messages, calls, social media, or in-person interactions;
Creating a false identity, using another person's name, credentials, or identification documents to register or operate an account on the Platform;
Misrepresenting your role, status, or authority on the Platform to gain any advantage, access, or benefit;
Falsely claiming to act on behalf of BtSh in any communication with Shippers, Carriers, Dispatchers, Partner Managers, or any third party;
Using another person's PM token, Driver session token, or any platform-issued credential to access the Platform or claim benefits you are not entitled to.

Any user found to have engaged in impersonation shall be subject to immediate and permanent termination of their account without refund of any wallet balance or pending commission, and BtSh reserves the right to report the matter to the Nigeria Police Force, the Economic and Financial Crimes Commission (EFCC), or any other relevant law enforcement authority.

BtSh will never contact users requesting passwords, wallet PINs, or payment credentials through unofficial channels. Any communication purporting to be from BtSh that requests such information should be treated as fraudulent and reported immediately to support@btsh.africa.

10. Compliance & Verification

BtSh may require verification steps from any user including identity checks (government-issued ID), business registration verification, vehicle documentation checks, driver's licence verification, and insurance certificate uploads.

BtSh may suspend, restrict, or permanently terminate access to accounts that fail verification, submit fraudulent documents, or violate any provision of these Terms. Verification by BtSh does not constitute a guarantee or warranty by BtSh as to the fitness, honesty, or performance of any verified user.

11. Disputes, Cancellations & Refunds

11.1 Escrow & Refund Policy — Before Pickup

Where escrow has been funded but the load has not proceeded beyond pickup confirmation, the Shipper agrees that any refund shall be calculated as:

Total Escrow / Invoice Amount funded
Less Platform Fee (13.5%)
Less VAT (7.5% of Platform Fee)
Less Dispatcher Commission (8% of base freight)

The Dispatcher commission remains payable because coordination, sourcing, negotiation, and administrative work have already been performed prior to cancellation, regardless of whether a journey commenced.

11.2 Refund — After Pickup or In-Transit

Where the load has proceeded beyond pickup confirmation — meaning the Driver has confirmed pickup on the Platform and the 80% escrow release has been triggered — no full refund is available.

Any partial refund or financial adjustment after this point shall be determined at the sole discretion of BtSh Admin, based on investigation, documented platform logs, GPS records, mileage, time invested, asset deployment, and financial calculations. Such determination shall be final unless otherwise required by applicable law.

11.3 Post-Pickup Cargo Disputes

Any claim relating to loss of, damage to, or non-delivery of goods after pickup is a matter between the Shipper and the Carrier, governed by the Carrier's mandatory cargo insurance obligations under Section 6.1.

BtSh will provide documentary evidence from Platform records — including GPS logs, trip milestone timestamps, and load records — to assist in any such dispute. However, BtSh is not a party to the cargo dispute and does not accept liability for any outcome of such a dispute.

11.4 Chargebacks

All users agree not to initiate unjustified chargebacks through their bank or payment provider. Where a chargeback is initiated without valid grounds or in violation of these Terms, BtSh reserves the right to suspend accounts immediately, recover all associated costs and fees, and pursue the matter through appropriate legal channels.

11.5 Dispute Resolution Process

All disputes involving platform transactions must be submitted to BtSh Admin via support@btsh.africa or admin@btsh.africa within 7 calendar days of the event giving rise to the dispute. Disputes submitted outside this window may not be eligible for investigation or resolution through BtSh channels.

12. Liability, Disclaimers & Indemnity

12.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis. BtSh does not guarantee uninterrupted access, error-free operation, or any specific outcome from the use of the Platform. BtSh is not liable for loss arising from platform downtime, technical errors, or the conduct or performance of any third party, including Carriers, Shippers, Dispatchers, Drivers, or Partner Managers.

12.2 BtSh Limitation of Liability

To the maximum extent permitted by applicable law, BtSh's total aggregate liability to any user for any claim arising from or connected to the Platform shall not exceed the total Platform Fees paid by that user in the three (3) calendar months immediately preceding the event giving rise to the claim.

BtSh is not liable under any circumstances for: loss of cargo, damage to cargo, theft of cargo, loss of business, loss of revenue, consequential loss, indirect loss, or any claim arising from the physical transport of goods, driver conduct, vehicle failure, or road incidents.

12.3 General Indemnity

Each user agrees to indemnify, defend, and hold harmless BtSh, its officers, directors, employees, agents, and affiliates from and against any and all claims, actions, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Their breach of any provision of these Terms;
Their transport, handling, or representation of unlawful, hazardous, or incorrectly documented goods;
Any misrepresentation made to BtSh, other platform users, or third parties;
Their negligence, wilful misconduct, or failure to comply with applicable law;
Any third-party claim arising from the user's conduct on or off the Platform in connection with BtSh services.

13. Suspension & Termination

BtSh may suspend or terminate any user account, token, or platform access at any time, with or without prior notice, for any of the following reasons:

Violation of any provision of these Terms;
Suspected or confirmed fraud, identity misrepresentation, or illegal activity;
Repeated payment defaults, escrow failures, or unresolved disputes;
Non-payment of applicable platform fees or commissions;
Failure to maintain valid vehicle documentation or cargo insurance (Carriers);
Complaints from multiple users or third parties that BtSh determines to be credible;
Any conduct that BtSh determines poses a risk to the safety, integrity, or reputation of the Platform or its users.

Users may stop using the Platform at any time, subject to all outstanding obligations, including fees, commissions, active disputes, and any verified claims against them. Termination does not extinguish any liability that arose before the termination date.

14. Escrow & Payment Governance

14.1 Escrow Holding

Where escrow functionality is used, funds are held for transaction transparency and workflow integrity. Escrow is not a banking service and does not create a trust, custodial, or fiduciary relationship between BtSh and any user. BtSh holds escrow funds solely as an operational mechanism and does not generate interest on held funds.

14.2 Escrow Release Conditions

Escrow funds are released upon the following conditions being met:

Platform confirmation of pickup (triggers 80% release to Carrier);
Platform confirmation of delivery (triggers 20% release to Carrier);
No active dispute within the allowable dispute window;
Compliance with all platform documentation and milestone requirements.

14.3 Escrow Expiry

Escrow may expire automatically if payment is not completed within the system-defined timeframe based on load priority tier. Expired escrows may revert the load's status without liability to BtSh. The Shipper remains responsible for any bank charges or processing costs associated with expired or reversed escrow payments.

14.4 Escrow Failure

Repeated escrow failures, delayed funding, payment reversals, or deliberate payment avoidance may result in account restriction, load cancellation, or permanent suspension from the Platform.

15. Platform Governance & Enforcement

BtSh Admin reserves the right to investigate any transaction, review communication logs, analyse financial records, access GPS data, and enforce corrective action where necessary to maintain platform integrity.

Enforcement actions available to BtSh Admin include, without limitation:

Temporary suspension of user accounts or wallet access;
Permanent termination of accounts for confirmed fraud, abuse, or repeated violation;
Financial adjustments, fee recovery, or commission reversal based on verified investigation;
Restriction of wallet or withdrawal privileges pending investigation;
Reporting of suspected illegal activity to relevant Nigerian law enforcement authorities.

Administrative decisions are based on documented platform records and are made in good faith. Such decisions may be final unless otherwise required by applicable Nigerian law.

15.1 Admin Direct Account Access

By registering on and using the BtSh Platform, every user expressly consents to BtSh Admin accessing their account directly, without prior notice, where BtSh Admin determines that such access is necessary for any of the following purposes:

Operational support — assisting a user who is unable to complete a platform action due to a technical issue, connectivity problem, or user error, where the user has requested or consented to such assistance;
Compliance review — verifying that a user's account activity complies with these Terms, platform rules, and applicable Nigerian law;
Dispute investigation — reviewing account records, transaction history, load activity, wallet movements, and communications as part of a formal dispute or complaint investigation involving that user or a counterparty;
Fraud investigation — investigating suspected fraudulent activity, account compromise, identity misrepresentation, or suspicious transaction patterns linked to the account;
Enforcement action — taking corrective steps in a user's account where a verified breach of these Terms has been identified, including adjusting wallet balances, reversing transactions, or restricting account features;
Platform integrity — any other operational reason that BtSh Admin determines in good faith to be necessary for the proper functioning, security, or integrity of the Platform.

Admin account access is conducted exclusively by authorised BtSh personnel. All Admin access events are logged in the Platform's audit trail with a timestamp, the Admin's identifier, and the reason for access. This log is available to BtSh management for review at any time.

Admin access does not constitute a waiver of any right BtSh holds under these Terms, nor does it create any liability for BtSh arising from actions taken in good faith within the scope of these purposes. Users who object to Admin account access on grounds not covered by the above may raise a formal concern at admin@btsh.africa, and BtSh will respond within a reasonable time.

16. Wallet & Fund Management

BtSh wallets are operational transaction ledgers used for tracking earnings, commissions, escrow releases, and withdrawal requests. They are not bank accounts, savings accounts, or investment vehicles, and do not generate interest.

Users are solely responsible for verifying bank account details provided for withdrawal. BtSh is not liable for payments made to incorrect account details provided by the user.
Incorrect bank information submitted by the user is the user's sole responsibility. BtSh will make reasonable efforts to assist recovery but provides no guarantee of success.
Processing times for withdrawals may vary based on banking partners, banking system availability, and applicable fraud monitoring protocols.
BtSh's fraud monitoring systems may delay withdrawals where unusual activity is detected. BtSh will notify affected users where reasonably practicable.
BtSh reserves the right to freeze wallet funds where there is reasonable suspicion of fraud, chargeback activity, or breach of these Terms, pending investigation.

17. Contact

For support, compliance inquiries, dispute submissions, or legal notices, contact BtSh through the following official channels:

Support: support@btsh.africa
Admin: admin@btsh.africa
Platform: btsh.africa
Phone / WhatsApp: 07081055950

BtSh's registered office is in Nigeria. These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising under these Terms that cannot be resolved through BtSh's internal dispute process shall be subject to the jurisdiction of the appropriate Nigerian courts.